Shipping policy

At Kinuvel, we aim to prepare and ship orders as quickly as possible. This Shipping Policy explains our order processing times, available delivery methods, estimated delivery times and other conditions relating to the delivery of your order.

1. Order processing

Orders are usually processed and prepared for dispatch within 1 to 3 business days after payment has been successfully received or confirmed.

During periods of high order volume, promotions, public holidays or other unexpected circumstances, processing may take longer.

Order processing time is separate from the estimated delivery time stated below.

2. Delivery locations

We ship to the countries and locations available for selection at checkout on kinuvel.com.

Available delivery methods may vary depending on the destination country, delivery address and the delivery services available at the time of checkout.

If no delivery option is available for a particular country or location at checkout, we are currently unable to deliver an order to that destination.

3. Delivery methods and estimated delivery times

Baltic States: parcel locker delivery

Estimated delivery time is 2 to 10 business days from dispatch to the parcel locker selected during checkout, where available.

Baltic States: courier delivery

Estimated delivery time is 2 to 10 business days from dispatch to the delivery address provided during checkout, where available.

Europe

Estimated delivery time is 3 to 14 business days from dispatch.

Depending on the destination country and selected delivery method, the shipment may be delivered to your address, a parcel locker, a collection point or a local post office.

All delivery times are estimates. Actual delivery times may vary depending on the destination, delivery provider, seasonal demand, weather conditions, customs procedures, transport disruptions or other circumstances affecting delivery.

Unless a different delivery period has been agreed with you, products will be delivered without undue delay and no later than 30 calendar days from the conclusion of the sales contract, as required by applicable consumer protection law.

If your order is not delivered within an agreed or legally applicable delivery period, you may have the rights and remedies provided by applicable consumer protection law.

4. Shipping costs

Shipping costs are displayed at checkout before you place your order.

The final shipping cost may depend on:

the destination country or location;

the selected delivery method;

the contents of the order;

other factors relevant to the selected delivery service.

Any applicable shipping charge will be shown before the order is confirmed.

5. Customs duties, import taxes and other charges

Orders delivered within the customs territory of the European Union are generally not subject to import customs duties solely because the goods are shipped from one EU Member State to another.

Orders delivered to countries or territories outside the customs territory of the European Union may be subject to import duties, taxes, customs clearance fees or other charges imposed in the destination country.

Unless expressly stated otherwise at checkout, such charges are not included in the price paid to Kinuvel and are the responsibility of the customer.

Kinuvel does not determine or control charges imposed by customs authorities or other authorities in the destination country.

Customs clearance procedures may also affect delivery times.

6. Delivery information

The customer is responsible for providing accurate and complete delivery information when placing an order.

Please check your:

first and last name;

telephone number;

email address;

delivery address;

selected parcel locker or collection point, where applicable, before placing your order.

If you notice an error in your delivery information, please contact us as soon as possible at info@kinuvel.com.

We cannot guarantee that delivery information can be changed after an order has already been dispatched or transferred to the delivery provider.

If a shipment is delayed, returned or cannot be delivered because the customer provided incorrect or incomplete delivery information, the customer may, where permitted by applicable law, be responsible for the actual and reasonable additional costs incurred as a result.

7. Uncollected parcels

The customer is responsible for collecting a shipment within the collection period specified by the relevant parcel locker, collection point, post office or delivery provider.

If a shipment is not collected or accepted and is returned to us, we may, where permitted by applicable law, charge the customer for the actual and reasonable additional costs incurred for returning the shipment or arranging repeated delivery.

Failure to collect a parcel does not by itself constitute a valid exercise of the right of withdrawal.

If you wish to withdraw from your purchase, you must clearly notify us in accordance with our Refund Policy.

8. Risk of loss or damage during delivery

Where delivery is arranged by Kinuvel using a delivery provider offered by us, the risk of loss of or damage to the product generally remains with us until you, or a third party designated by you other than the carrier, physically receive the product.

If your parcel or product arrives damaged, please contact us as soon as reasonably possible at: info@kinuvel.com

Please provide your order number and, where possible, photographs of the damaged parcel and product.

Photographs may help us investigate and resolve the issue more quickly, but failure to provide photographs does not by itself limit your statutory consumer rights.

9. Lost or significantly delayed shipments

If your shipment has not arrived within the estimated delivery period or appears to be lost, please contact us at: info@kinuvel.com

Please include your order number so that we can investigate the shipment with the relevant delivery provider.

Where delivery is arranged by Kinuvel, a delay or loss caused by the delivery provider does not by itself remove our obligations to you as the seller under applicable consumer protection law.

If the order is not delivered within the agreed or legally applicable period, you may be entitled to the remedies available under applicable consumer protection law.

10. Contact us

If you have questions about the processing, dispatch or delivery of your order, please contact us at: info@kinuvel.com