Delivery time depends on your location and selected delivery method.

Baltics parcel terminals: 2 to 10 business days.
Baltics courier delivery: 2 to 10 business days.
Europe delivery: 3 to 14 business days.

Delivery times are estimates and may vary depending on the delivery provider, destination country, seasonal workload, customs procedures or other circumstances outside our control.

Shipping costs are shown at checkout before the order is confirmed. The final delivery price depends on the destination country, delivery method and order details.

Yes. Free delivery is available for orders over €50.

We deliver to the countries and locations available at checkout. Available delivery methods may vary depending on the destination country and the options shown during checkout.

If tracking is available for your selected delivery method, you will receive tracking information after your order has been shipped.

Orders are usually processed within 1 to 3 business days after payment has been successfully received or confirmed. During busy periods, promotions, holidays or unexpected circumstances, processing may take longer.

Yes. You have 14 calendar days from the date of delivery to request a return. To start a return, contact us at info@kinuvel.com with your order number and information about the product you would like to return.

You can contact us through the contact form on our website or by using the contact details provided on the Contact page.

Use the serum once a day. Apply it directly to the scalp and gently massage for 1 to 2 minutes. Do not rinse.

Hair care results take time. We recommend using the serum consistently for at least 3 months. Individual results may vary.

Yes. The serum can be used on a dry or towel-dried scalp. Apply it directly to the scalp.

The serum has a lightweight texture that doesn’t leave hair greasy and is designed for daily use. Apply a small amount to the scalp and massage it in well.

Please contact us as soon as possible at info@kinuvel.com. Include your order number and photos of the damaged package or product, so we can review the issue and help you find a solution.

To be eligible for a return, the product must be unused, unopened, undamaged, in its original packaging and in the same condition as received.

Once your return is received and inspected, we will notify you whether the refund has been approved or rejected. If approved, the refund will be processed using the original payment method.

Refunds are made without undue delay and no later than 14 days after we have received the returned product or proof that the product has been sent back.

Yes. Kinuvel hair care products are suitable for both women and men.

If you are new to Kinuvel, you can start with the scalp and root serum or use it together with the shampoo for a more complete hair care routine.

You can find the full ingredient list on each product page under the Ingredients or INCI section.

Store the products in a cool, dry place, away from direct sunlight. Keep them out of reach of children.