Privacy policy
Last updated: May 29, 2026
SIA “Kinuvel” operates this online store and website, kinuvel.com, including all related information, content, features, tools, products and services, in order to provide you as a customer with a convenient and transparent shopping experience (the “Services”).
The store is powered by the Shopify platform, which allows us to provide these Services, process orders, handle payments, arrange delivery and support other functions related to the operation of the online store.
This Privacy Policy explains how we collect, use, store and disclose your personal data when you visit our website, use the Services, make a purchase or other transaction, subscribe to updates or contact us in other ways.
Please read this Privacy Policy carefully. By using our website or Services, you acknowledge that you have read this Privacy Policy and understand the personal data processing described in it.
Personal information we collect and process
By “personal data” we mean information that identifies, relates to or can reasonably be linked to you or another natural person. Personal data does not include anonymized or de-identified information that cannot be used to identify you.
Depending on how you use our Services, we may collect and process the following categories of personal data:
Contact information: first name, last name, email address, phone number, shipping address and billing address.
Order and transaction information: purchased products, order number, order amount, payment status, delivery method, return, withdrawal or complaint information.
Payment information: payment method, payment confirmation and other payment-related information. We do not store full payment card details.
Account information: if you create a customer account, we may process the information necessary to create and maintain that account.
Communication with us: information you provide when contacting us by email, contact form, social media or other communication channels.
Device information: information about your device, browser, network connection, IP address, language, unique identifiers and other technical data.
Usage information: data about your interaction with our website and Services, such as pages visited, products viewed, items added to cart and other actions on the website.
Marketing information: information about your consent to receive newsletters, offers or other marketing communications.
Sources of personal data
We may collect your personal data:
directly from you when you place an order, create an account, fill in a contact form, subscribe to updates or contact us;
automatically from your device, cookies and similar technologies;
from our service providers who process data on our behalf, such as e-commerce platform, payment, delivery, IT, analytics, customer support and marketing service providers.
How we use your personal data
Depending on your interaction with our Services, we may use personal data for the following purposes:
Providing and improving the Services
To accept and process orders, process payments, arrange product delivery, send order and delivery notifications, maintain customer accounts, process returns or withdrawals, provide customer support and improve the shopping experience.
Marketing and advertising
To send email communications about news, products, special offers or promotions, if you have given your consent. We may use Omnisend for email marketing, newsletters, automated emails and customer communication.
We may also use advertising and analytics tools, including Meta Pixel and TikTok Pixel, to measure campaign performance, understand how visitors interact with our website, create audiences, retarget visitors and improve our advertising, where permitted by applicable law and your cookie consent choices.
Security and fraud prevention
To protect our website, customers and orders against fraud, misuse, unauthorized access or other unlawful activities.
Communication with you
To respond to your questions, provide customer support, inform you about your order and maintain communication related to you.
Legal reasons
To comply with legal requirements, including accounting, tax, consumer protection and other legal obligations, as well as to protect our rights and legitimate interests.
Legal basis for processing personal data
We process personal data on one or more of the following legal bases:
performance of a contract, for example order processing, payment and delivery;
compliance with a legal obligation, for example accounting and tax requirements;
your consent, for example for marketing communications or non-essential cookies;
our legitimate interests, for example customer service, security, fraud prevention and improvement of the Services.
When we disclose your personal data
In certain cases, we may share your personal data with third parties, including:
Shopify and other e-commerce platform service providers;
payment service providers;
delivery and courier service providers;
accounting, legal and administrative service providers;
IT, hosting, analytics and website maintenance service providers;
email marketing and customer communication tools, including Omnisend;
marketing, analytics and advertising partners, including Meta and TikTok, where necessary for advertising measurement, audience creation, analytics, retargeting or campaign optimization;
public authorities or law enforcement authorities, where required under applicable laws;
other persons, if you have given consent or if it is necessary to fulfill your request.
Personal data is shared only to the extent necessary to provide the relevant service, fulfill an order, comply with legal obligations, or carry out marketing and advertising activities where permitted by applicable law and your consent choices.
Relationship with Shopify
Our Services are hosted and provided through the Shopify platform. Shopify may collect and process your personal data in order to provide and improve the Services, including order processing, payments, security, analytics and e-commerce functionality.
Your data may also be transferred and processed outside the country where you live. In such cases, appropriate data protection safeguards are used.
More information about Shopify’s data processing is available in Shopify’s Privacy Policy.
Payment and delivery services
Payments are processed by third-party payment service providers. We do not store full payment card details.
To arrange order delivery, we may provide delivery service providers with the information necessary for delivery, such as first name, last name, phone number, email address, shipping address or selected parcel locker.
Cookies
Our website uses cookies and similar technologies to ensure the operation of the website, improve user experience, analyze website traffic and, if you have given consent, support marketing and advertising functions.
Some cookies are necessary for the operation of the website, such as cart, checkout and security functions. Other cookies, including analytics and advertising cookies, may be used by tools such as Meta Pixel, TikTok Pixel, Omnisend and other advertising, analytics or customer communication services only if you have provided the relevant consent, where required by applicable law.
You can manage cookies in your browser or, where available, in the cookie settings on our website.
Third-party websites and links
Our Services may contain links to third-party websites or services. We are not responsible for the content, privacy policies, security practices or operation of these third-party websites.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal data from persons who have not reached the age of majority in their jurisdiction. If you believe that a child has provided us with personal data, please contact us so that we can take the necessary steps.
Data security and retention
We apply reasonable technical and organizational security measures to protect personal data against unauthorized access, loss, disclosure, alteration or unlawful processing.
Data is retained for as long as necessary for the purposes for which it was collected or for as long as required by applicable laws. Order, payment and accounting data may be retained in accordance with legal requirements.
Your rights
Depending on your place of residence and applicable laws, you may have the right to:
access your personal data;
request correction of your personal data;
request deletion of your personal data;
request restriction of processing;
object to processing;
receive a copy of your data in a structured format;
withdraw consent where processing is based on consent;
opt out of marketing emails;
lodge a complaint with a data protection supervisory authority.
We may ask you to verify your identity before fulfilling your request.
Contact
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: SIA “Kinuvel”, Reg. No. 40203679948, VAT No. LV40203679948, info@kinuvel.com, Kapteiņu iela 23 - 3, Ventspils, LV-3601, Latvia.
Complaints
If you have a complaint about how we process your personal data, please contact us first using the contact information provided above.
You also have the right to lodge a complaint with the Data State Inspectorate or another applicable data protection supervisory authority.
International data transfers
Your personal data may be transferred to and processed outside the European Economic Area. In such cases, we use applicable data protection safeguards, such as the European Commission’s Standard Contractual Clauses or other legally recognized mechanisms, to ensure an appropriate level of protection.
Final provisions
This Privacy Policy has been prepared in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation), as well as the applicable laws and regulations of the Republic of Latvia and the European Union in the field of personal data protection.
We may update or supplement this Privacy Policy from time to time, for example if our Services, tools, partners or legal requirements change.
The current version of this Privacy Policy is always available on kinuvel.com. Changes take effect after publication on the website, unless stated otherwise.
In accordance with applicable data protection laws, SIA “Kinuvel” is the controller of your personal data.
